Privacy Notice

Hotel El Gran Potrero, with legal domicile at Melchor Ocampo 209, Col. Centro, CP.65600, Hidalgo, Nuevo León. and internet portal granpotrero.mx, is responsible for the use and protection of your personal data, and in this regard, we inform you of the following:

For what purposes will we use your personal data?

The personal data we collect from you will be used for the following purposes that are necessary for the service you request:

Responding to messages from the contact form, Provision of any requested service

What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following personal data:

Identification and contact data

How can you access, rectify or cancel your personal data, or oppose its use or exercise the revocation of consent?

You have the right to know what personal data we hold about you, what we use it for and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); to have it removed from our records or databases when you consider that it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must send a request via email to granpotrero.mx@gmail.com and it must contain:

  • Full name of the data subject.
  • Address.
  • Phone number.
  • Email address used on this website.
  • Copy of an attached official identification.
  • Subject "ARCO Rights"

Description of the purpose of the document, which may include but is not limited to the following: Revocation of consent to process your personal data; and/or Notification of improper use of your personal data; and/or Exercise your ARCO Rights, with a clear and precise description of the data to Access, Rectify, Cancel or Oppose. In case of Rectification of personal data, you must indicate the exact modification and attach supporting documentation; it is important in case of revocation of consent, to take into account that in not all cases we will be able to attend to your request or conclude the use immediately, since it is possible that due to a legal obligation we may need to continue processing your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent will imply that we will not be able to continue providing the service you requested, or the conclusion of your relationship with us.

How many days will we respond to your request?
5 days

d) How will we communicate the response to your request?
To the same email address from which the request was sent.

The use of tracking technologies on our website

We inform you that on our website we use cookies, web beacons or other technologies, through which it is possible to monitor your behavior as an internet user, as well as provide you with a better service and experience when browsing our page. The personal data we obtain from these tracking technologies are the following:

User's preferred language, Region where the user is located

These cookies, web beacons and other technologies can be disabled. To find out how to do this, consult your browser's help menu. Please note that if you disable cookies, you may not be able to access certain personalized features on our website.

How can you know about changes to this privacy notice?

This privacy notice may undergo modifications, changes or updates derived from new legal requirements; from our own needs for the products or services we offer; from our privacy practices; from changes in our business model, or for other reasons. We commit to keeping this privacy notice updated regarding any changes it may undergo and you can always consult existing updates on the granpotrero.mx website.

Last update of this privacy notice: 24/03/2026